At Gilded Gallery, we strive to make your shopping experience as convenient and secure as possible. We accept a variety of payment methods including:

- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal
- Apple Pay and Google Pay

- Giftcards: If you have a Gilded Gallery gift card, you can use it towards your purchase.

Each painting is packed specifically for safe international shipping. We protect the surface, frame, and corners, then wrap the piece in multiple protective layers and place it in a strong, reinforced box with extra padding to prevent movement.

Shipping is fully insured for the full purchase value. We ship with tracked delivery, and signature may be required on delivery depending on the destination.

We offer free delivery worldwide. All international customs and duties are paid
Each painting is carefully packaged and shipped insured. Of course you can follow your purchase until arrival with a track & trace link.

No. We ship with all duties and taxes prepaid. This means we pay all import duties, taxes, and customs clearance fees upfront, so you won’t be charged anything on delivery.

For antique paintings (100+ years old), customs duty is often 0%. Some countries may still apply local import taxes, but these costs are included and covered by us.

At Gilded Gallery, we want you to be happy with your purchase. If for any reason it’s not the right fit, you can return it.

We offer a straightforward return policy:

Returns (30 days)

You can request a return within 30 days of delivery.

Return conditions

The item must be returned in the same condition as received, with the original packaging and any included documentation.

How to start a return

Email us at info@gilded-gallery.com with your order number. We will reply with clear return instructions.

Return shipping

Return shipping is the customer’s responsibility. Please use a tracked and insured service and pack the item securely.

Refunds

Once we receive and inspect the return, we will process your refund within 14 days. Refunds are made to the original payment method.

If you have any questions, feel free to reach out.